Over a month ago my Bluray player got stuck on a start up loop. Found that this was caused by a Samsung software update. The fix is to send the player in for service.
My issue is that I live in Canada, but bought the player from B&H Photo Video in the US.
Canada will not support it because I bought a US device
US will not support it because I live in Canada.
There are NO escalation paths available.
Does anyone have any contact info that I can use to get this issue beyond Customer service? Samsung created the issue, but now I have to throw my device out because of where I live.
Please reach out to live chat support with the purchase receipt of the player for further options. https://chatbot.samsungcs-canada.com/chatbot?source=dotcom 932-273 Text ‘SUPPORT’ to WECARE (932-273) and get instantly connected to an agent. Standard messaging rates may vary by carrier and do apply.
