Hey DanGira, As you have performed the wipe cache partition of the device and the issue persists, I suggest you to perform the factory data reset of the device after back up the device data on a computer using the Smart switch software. Make sure that you have removed the configured accounts from your phone before going to perform a factory data reset otherwise it will be locked with one of the configured accounts.
Here is the Smart switch link: https://www.samsung.com/ca/support/mobile-devices/samsung-galaxy-smartphone-how-to-back-up-your-devi... Steps for factory data reset of the device: Go to Settings> General Management> Tap on Reset> Tap on Factory data reset> Scroll down to the bottom and tap on Reset. Then Confirm that you understand about all data being lost and cannot be recovered. Tap on Delete All and follow the on-screen instructions to complete the process.
Thank you for getting back to us - Sorry to hear that. I will look further into this and work with Devs Team to see if there are potential solutions. I will get back to you if more information is required.
