Help im on a newer S24 but im in my Samsung cloud and I cannot click on any category in backups. I restarted phone. Tried web and app. Changed password. Am I missing something?
I finally got in to my cloud and its not very rewarding. Lol
We understand that you're encountering difficulties accessing backup categories within Samsung Cloud on your Galaxy S24, despite having attempted several troubleshooting steps including restarting your device, using both the web and app interfaces, and updating your account credentials. It's certainly frustrating when expected functionality is not available, especially on a newer device.
This issue may be related to changes in Samsung Cloud services, as certain backup features have been phased out or migrated to alternative platforms such as Microsoft OneDrive. We recommend checking the latest Samsung Cloud support documentation to confirm which backup categories are currently supported on your device and region. Additionally, ensure that your device software is fully updated and that Samsung Cloud has the necessary permissions enabled under Settings > Apps > Samsung Cloud > Permissions.
If the issue persists, please reach out to the community, we will help you further.
We appreciate your patience and hope your experience with Samsung Cloud improves moving forward.
