Electric Range NE59J7630SS

[EmyO]

My stove caught on fire, it was the control panel. It seems that this is a big problem with this model, This needs to be a recall before someone is killed. Luckily I could pull it out before it caught my house on fire. If my daughter's were home alone and using this it would have been horrible. I have always purchased Samsung products and after how they are handling this , it will be my last.

 

[Helenna]

Hi, we certainly understand your frustration and we apologize for the inconvenience caused to you.

We kindly request you to provide us the requested information asked in DM( direct message ).

We will check with our team and get back to you soon.

Please check the direct message by following the below instructions and reply to us with the requested information.

Log in to the web version of Samsung Members community Canada.

(Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community) and click on the Message icon at the top right (Samsung Members ) > Inbox > Reply to the DM (Direct message).

OR

Viewing your Direct message Inbox from your device.

On the Members app go to the Community tab.

Click on your profile picture and username.

Click on Direct message.

[Bryan088]

my relay was also on the fritz! Same one that you guys have shown that are catching on fire. I was looking to get some help from Samsung. If anyone can assist I would be forever grateful!