Original topic:

Email sign-in failed bug?

(Topic created on: 03-01-2025 01:14 PM)
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ToadSage
Beginner Level 4
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I received a "Sign-in failed" on my email accounts, surprisingly only my hotmail emails. I re-enter my passwords and a couple of seconds later it comes back. I can't access my emails anymore. I logged into microsoft, there weren't any issues, same password, no problem. I thought someone hacked into my accounts. Is Samsung having a maintenance issue or something? Btw I'm new to this typa thing so please be patient with me
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fisher_price
Beginner Level 2
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I had to change my pw and it worked
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Helenna
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Hi ToadSage,

Glad to hear the issue has resolved itself! Sometimes temporary sync disruptions can occur. If you experience this again, try restarting your device, checking for software updates, or removing and re-adding the email account.

Please feel free to reach out if you need further assistance!

paulmu
Beginner Level 2
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Helena, this is not resolved for me.  I have a user that continues to get a "sign in failed" notice.  He clicks on it and mail flows again, until later, and he gets the notice again.  He is using O365 and the Samsung Native Email app.  Other boards are reporting this as well.  It started after the MS outage on Saturday.  I'm starting to get frustrated.  

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tpike
Beginner Level 2
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issue is not resolved for me either. i had the problem with the s22ultra, upgraded to s25ultra issue still happening.  the samsung "managed" phones in my org are also experiencing the issue. 

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