I’m reaching out regarding my Samsung Freestyle projector (model: [insert model number if you have it]).
The device powers on, but the screen only displays colored rectangles or blocks—I am unable to see the menu, access settings, or connect the projector to my phone via SmartThings.
I have already tried the following troubleshooting steps:
Power cycling the projector
Disconnecting all external devices
Triggering auto-focus and keystone adjustment via remote
Attempting a remote code reset
Using the SmartThings app to access controls (unable to connect)
Despite all of this, the image remains distorted and unusable. I believe the issue may be due to a hardware fault (e.g., image processor or main board), and I’d like to request a repair or replacement.
I've sent the projector to Samsung repair 2x already (both times came back with the exact same issue!).
Does anyone know of any solutions, or is this a faulty machines?
FYI - my warranty expired in March but the issue (sent for repair but sent back to me NOT repaired) was initiated in February (eleventh months into the first year of ownership).
If possible, replace it. I bought one last year, and it started making a cat-sleeping-like sound after one week. I returned it. Now I am considering buying a different brand. Better projectors are available from other brands; Samsung projectors are not worth the price.
We are sorry to hear this issue and appreciate your efforts in trying all possible ways to fix the projector.
Since you got the projector repaired multiple times, we request you to please contact our Live chat support team. Our team will gather the details to recheck the service history and assist you further.
