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01-27-2026 04:32 PM in
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01-28-2026 05:28 AM in
OthersHi pirattemobille,
It’s important to note that software updates and server connectivity can be influenced by many factors, including regional infrastructure, carrier integration, device model variations, and individual usage environments. This is why some devices may be affected while others continue to function normally.
Recommended Actions for Improved Performance:
Check for Updates
Go to Settings > Software update > Download and install to ensure your device is running the latest version.
Monitor Service Status
Temporary interruptions may occur. Please try again after some time to see if the issue resolves.
Error Report Submission
Open the Samsung Members app > Support > Error reports and include system log data. This will allow our technical team to investigate anomalies more thoroughly.
Service Center Evaluation
If your device continues to experience persistent issues, we recommend visiting an authorized Samsung Service Center for advanced diagnostics.
We truly appreciate your patience and feedback, as it helps us improve the experience for all Galaxy users.