members app bug causes crash if a link/url is clicked

[oooOmitoOooo]

- latest app version
- oreo on any device
- reproducible:  request live chat support and click the URL displayed in opening screen.

12-21 00:19:29.322 32750 32750 F DEBUG : *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** 12-21 00:19:29.322 32750 32750 F DEBUG : Build fingerprint: 'samsung/greatqltecs/greatqltecs:8.0.0/R16NW/N950WVLU5CRJ3:user/release-keys' 12-21 00:19:29.322 32750 32750 F DEBUG : Revision: '11' 12-21 00:19:29.322 32750 32750 F DEBUG : ABI: 'arm64' 12-21 00:1929.322 32750 32750 F DEBUG : pid: 30933, tid: 30933, name: ung.android.voc >>> com.samsung.android.voc <<< 12-21 00:19:29.323 32750 32750 F DEBUG : signal 5 (SIGTRAP), code 1 (TRAP_BRKPT), fault addr 0x75c13b232c 12-21 00:19:29.323 32750 32750 F DEBUG : x0 0000000000000000 x1 0000000000000000 x2 0000000000000000 x3 0000000000000004 12-21 00:19:29.323 32750 32750 F DEBUG : x4 00000000000001f8 x5 00000075acdff332 x6 2f2f3a7370747468 x7 0000007fc4de8729 12-21 00:19:29.323 32750 32750 F DEBUG : x8 00000075c07abb1c x9 0000000000000078 x10 0000000000000078 x11 0000000000000000 12-21 00:19:29.323 32750 32750 F DEBUG : x12 656369767265732f x13 2f7265746e65632d x14 000000000000000d x15 aaaaaaaaaaaaaaab 12-21 00:19:29.323 32750 32750 F DEBUG : x16 00000075d89e1cc8 x17 00000075d897f934 x18 0000000012e731c8 x19 00000075b41ff878 12-21 00:19:29.323 32750 32750 F DEBUG : x20 0000000000000000 x21 00000075c7452a00 x22 00000075d73a3600 x23 00000075b5b60c00 12-21 00:19:29.323 32750 32750 F DEBUG : x24 00000075b925d280 x25 0000007fc4de8a00 x26 0000000000000000 x27 0000007fc4de8970 12-21 00:19:29.323 32750 32750 F DEBUG : x28 0000000000000000 x29 0000007fc4de8690 x30 00000075c13b22dc 12-21 00:19:29.323 32750 32750 F DEBUG : sp 0000007fc4de8680 pc 00000075c13b232c pstate 0000000080000000 12-21 00:19:29.324 32750 32750 F DEBUG : 12-21 00:19:29.324 32750 32750 F DEBUG : backtrace: 12-21 00:19:29.324 32750 32750 F DEBUG : #00 pc 000000000133032c /data/app/com.android.chrome-Y1tjrj4vGHuy7fp622vuHQ==/base.apk (offset 0xf2e000) 12-21 00:19:29.324 32750 32750 F DEBUG : #01 pc 00000000013302d8 /data/app/com.android.chrome-Y1tjrj4vGHuy7fp622vuHQ==/base.apk (offset 0xf2e000) 12-21 00:19:29.553 1449 2078 I WifiTrafficPoller: mCpuCoreBooster Lock

[Tsuport]

Problem may be Chrome. Try to uninstall to chrome

[oooOmitoOooo]

it appears the problem happens before chrome.

F google-breakpad: -----BEGIN BREAKPAD MICRODUMP-----
12-23 00:36:50.783 26813 26503 F google-breakpad: V AndroidWebView:71.0.3578.99
12-23 00:36:50.784 26813 26503 F google-breakpad: O A arm64 08 aarch64 samsung/greatqltecs/greatqltecs:8.0.0/R16NW/N950WVLU5CRJ3:user/release-keys
12-23 00:36:50.784 26813 26503 F google-breakpad: P browser
12-23 00:36:50.784 26813 26503 F google-breakpad: R 00000005 SIGTRAP 00000075C13B232C
12-23 00:36:50.784 26813 26503 F google-breakpad: G
12-23 00:36:50.785 26813 26503 F google-breakpad: S 0 0000007FC4DE8680 0000007FC4DE8000 0000000000006000

the AndroidWebView is disabled on samsungs.
is yours disabled too?

[Moderator_]

Hey @mito, please submit an error report for this issue. Also try opening on a different browser.
-Jenna

[oooOmitoOooo]

I can't use different browser because this is happening inside the members app.
I'm curious to learn if the same happens to anyone else clicking that link.,

I'll send an error report with logs. i hope they won't ask me to perform a full factory reset.... :)

[Tsuport]

not disabled on me phone. this may be error source

[oooOmitoOooo]

google disables it by default. did you enable yours back?

does your app crash if you click that link?

[oooOmitoOooo]

this also caught my attention:

this also caught my attention:

12-23 00:36:50.836 26503 26503 F libc : Fatal signal 5 (SIGTRAP), code 1 in tid 26503 (ung.android.voc)
12-23 00:36:50.908 26817 26817 F DEBUG : *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
12-23 00:36:50.908 26817 26817 F DEBUG : Build fingerprint: 'samsung/greatqltecs/greatqltecs:8.0.0/R16NW/N950WVLU5CRJ3:user/release-keys'
12-23 00:36:50.908 26817 26817 F DEBUG : Revision: '11'
12-23 00:36:50.908 26817 26817 F DEBUG : ABI: 'arm64'
12-23 00:36:50.908 26817 26817 F DEBUG : pid: 26503, tid: 26503, name: ung.android.voc >>> com.samsung.android.voc <<<
12-23 00:36:50.908 26817 26817 F DEBUG : signal 5 (SIGTRAP), code 1 (TRAP_BRKPT), fault addr 0x75c13b232c
12-23 00:36:50.908 26817 26817 F DEBUG : x0 0000000000000000 x1 0000000000000000 x2 0000000000000000 x3 0000000000000004
12-23 00:36:50.908 26817 26817 F DEBUG : x4 00000000000000b0 x5 00000075ab8b0574 x6 2f2f3a7370747468 x7 0000007fc4de8729
12-23 00:36:50.908 26817 26817 F DEBUG : x8 00000075c07abb1c x9 0000000000000078 x10 0000000000000078 x11 0000000000000000
12-23 00:36:50.908 26817 26817 F DEBUG : x12 7472656c61737765 x13 2f3137353331312f x14 000000000000000d x15 aaaaaaaaaaaaaaab
12-23 00:36:50.908 26817 26817 F DEBUG : x16 00000075d89e1cc8 x17 00000075d897f934 x18 0000000013368d38 x19 00000075ad311878
12-23 00:36:50.908 26817 26817 F DEBUG : x20 0000000000000000 x21 00000075ad67df00 x22 00000075b2eb7f00 x23 00000075ad69a5c0
12-23 00:36:50.908 26817 26817 F DEBUG : x24 00000075bc268740 x25 0000007fc4de8a00 x26 0000000000000000 x27 0000007fc4de8970
12-23 00:36:50.908 26817 26817 F DEBUG : x28 0000000000000000 x29 0000007fc4de8690 x30 00000075c13b22dc
12-23 00:36:50.908 26817 26817 F DEBUG : sp 0000007fc4de8680 pc 00000075c13b232c pstate 0000000080000000
12-23 00:36:50.909 26817 26817 F DEBUG :


there's no process or package called "ung.android.voc".

the members app itself is called "com.samsung.android.voc".

perhaps a cosmetic error caused by an improper string truncation....
But this is just speculation.

[oooOmitoOooo]

can someone please open the members app, request a live chat and finally click that link?

thanks!

[oooOmitoOooo]

bump