My Samsung Microwave I have not been able to use for 3 years because of the issue mentioned above. I tried calling Customer service right after it happened but they said it was nothing they could fix and that they could not help me. I tried escalating the issue but was passed around several times.
the problem is that there is no power to the door or control panel. I open the door and the light comes on, the motor starts up and the table starts to turn. it is an OTR microwave so I have not had the time to uninstall it and have it looked at. I am concerned that it could be a radiation or fire hazard and have had it unplugged since.
Customers in the US have been able to get their units looked at through the Samsung Forum.
