My Q60R samsung TV Freeze while playing .mkv files

[Mraydinlik]

Hello all,

I've 55Q60R Samsung Smart TV. While playing .mkv files on USB harddrive, movie freezes in couple minutes. I've the latest update of the TV software. And on e-manuel it says that it can play .mkv files.  But I'm having trouble while playing .mkv files.

What should I do to fix this problem? Need your assistance.

Thanks in advance.

[keagan]

Hi Mraydinlik, I suggest you please check the frame rate and try playing different mkv files. Please check and get back to us with the results.

[Mraydinlik]

Hi Keagan, 

I've checked frame rates of the .mkv videos and realize that I'm having trouble while playing 23.98 frame rate videos. I've tried 24 frame rate video and didn't have a problem. 

Is there any codec that I can download on TV or any other solution to play 23.98 frame rate videos?