My TV screen has black vertical line

[amykwon]

Hi Samsung and community,

My 14 month year old Tv has a black vertical line near the middle of the screen that appeared around 3 days ago.

I called the Samsung call centre and they directed me to a repair centre near me ( I am in Kingston Ontario which only has one repair centre in our city) and they said I needed to change whole panel and that it would cost $800 + tax + $70 extra for technician travel expenses. which is the same price of a brand new TV.

This is very sad and upsetting because it hasn't even been 2 years since we got it, and Samsung is one of the top brands in the world I believe.  I have 3 kids who love watching the TV during this pandemic.

I cannot afford to pay for repair's or a new tv! what should I do? please help me.

[Kinsley]

Hi @amykwon,

Samsung provides 12 months warranty and unfortunately, it appears your TV is out of warranty. So, it will be a paid service. please visit any nearest service center with an appointment so that they will fix it. Please call Samsung live chat Support to book an appointment.

[amykwon]

Hi @Kinsley,

I would love to fix it But as I said in my post I am not afford to pay for almost 1000$ repair cost!