Original topic:

Not receiving push notifications from Facebook app

(Topic created on: 01-25-2024 11:11 AM)
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RellyG
Beginner Level 2
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I've uninstalled, reinstalled, cleared data, put phone in recovery mode and "repaired apps" booted in safe mode and did the same steps above. I've made sure all notifications were allowed and went into my notifications made sure they were on and I'm still not receiving push notifications. The only thing I receive is friend requests. I get that notification but nothing else. I always have to check the app myself to see if anyone commented on my stuff or tagged me in anything. Sometimes I don't even get all notifications in the notification area. Anyone else ? I'm using a galaxy 20+ 
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12 Comments
Samsung_Ben
Community Manager
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Hi RellyG, could you check if the issue lies in Facebook's internal app settings? You can try going to the Facebook app, search for the 'Settings' menu, then the 'Notifications' menu, and turn on the 'Push' toggle for each notification type. 

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RellyG
Beginner Level 2
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I've done all of that stuff
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Helenna
Moderator
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Hi, we appreciate your efforts in trying all the necessary troubleshooting steps as the issue is still persisting, I request you to please contact the Facebook support team as they have only access of it.

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RellyG
Beginner Level 2
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How do I contact their support team?
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JenEFur
Active Level 5
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I also never get Facebook notifications. Actually Havnt gotten any for months now. Only friend requests as well. I'm using the Facebook Lite app, but that shouldn't matter because all my notifications are on. Only way I can see is if I open the app.
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RellyG
Beginner Level 2
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Yes same its so frustrating. I'm using the official Facebook app. What kind of phone are you using?
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JenEFur
Active Level 5
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currently, I have the s20 fe phone. I'm getting the new s24+. I'll have to wait and see if I get the notifications on there.
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RellyG
Beginner Level 2
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My sister has the s23 and brother has the ultra if that makes sense anyways they both receive all their notifications. But glad to see that it's not just my phone having these issues. Atleast this way it's something that can be fixed i just don't know who to contact bc I've tried emailing from the google play store app no response.
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JenEFur
Active Level 5
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Go into the Facebook app and in the menu section you will see a section for help & support. you can report a problem there. Emailing from the Google Play Store won't help, i doubt they even read the messages for Facebook.
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