Just got the QN75Q80TAFXZC. All worked fine until I decided to watch hockey. A strobe goes off on the screen in a section or as a line across an area. This only happens when mostly ice is visible and the picture is panning. Doesnt happen during commercials, intermissions or even when focused on the bench. I have already done the usual like turning off all echo settings, adjusting flicker setting, judder and blur. All other channels and content are fine. This has happened on multiple days, channels but only with hockey, it must be the white ice and the panning.
Firmware is up to date. Picture test shows no problem. Did a factory reset. Changed all settings off and on and adjusted many items all to no resolution. Contacted Samsung chat agent who went through all the steps which did not fix it.
So I asked can you let the engineers know of this problem. He said there is no way of doing this. Just wait for the next update and it should fix it. I asked him how they will know there is a problem if someone doesnt tell them? I am willing to provide them info to try to fix it. I saved the game on PVR so I can make a video of the problem. But he insisted there is no way of letting them know.
So does anyone have any advice on what the issue is. And/or how I can get this info to the engineers so they can look into it.
Very disappointed with this very expensive TV which has an issue and no way of informing Samsung on the problem. And too big to return
Hey, I just got the Q80B, and have the same issue, it is actually apparent whenever there is a lot of white in the picture, and movement. it can be seen in other videos, ads containing whiteness. there appears to be slim lines of darker white led lights that appear to look like a thin line. there are 3-4 of them across the screen vertically. it is minor but can still notice it, which I am not really enjoying because I focus on them. my regular 4k led Samsung tv never had this problem when watching hockey, or watching anything with whites. not sure what to do to fix the issue.
