Original topic:

SAMSUNG BROWSERR PASSWORDS

(Topic created on: 03-22-2025 06:54 PM)
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fedup222
Beginner Level 2
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Samsung kept randomly logging me into websites ive never used before and obviously have no loggin to. Then it saved the wrong passwords to wrong sites and about 3 months now wont let me save any passwords. Doesnt prompt me and the option is ON!

I TROUBLESHOOTED EVERY OPTION

Then gave up and.let them "remote do it"

The samsung person deleted EVERYTHING OFF MY BROWSER. I cant open anything. Nothing connects and I STILL CANNOT SAVE A PASSWORD OR LOGGIN. WHAT THE ABSOLUTE FU.K
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Day_Walker
Active Level 10
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Do you have record of the supported help? A case number?! Report it especially if the rep did NOT ASK you if it's ok what to delete!

This is terrible customer service let alone terrible IT Tech Support.

Where can I sign up and lead the team properly to have significant and positive results!!?
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Helenna
Moderator
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Hi,

We apologize for any inconvenience this has caused and we are sorry to hear about the challenges you’ve been facing with Samsung Pass and your browser. Let me assist you in resolving this.

If Samsung Pass isn't working as expected or you're unable to save passwords, here are a few steps you can try:

Clear Samsung Pass Cache and Data: Go to Settings > Apps > Samsung Pass Tap Storage > Clear Cache and, if needed, Clear Data (this may reset the app but could resolve any issues).

Reset and Re-enable Samsung Pass: Open Samsung Pass from your device's settings. Deactivate the feature and then reactivate it, logging in with your Samsung account.

Check Browser Settings: Please ensure your default browser is supported by Samsung Pass (e.g., Samsung Internet). Update the browser to its latest version.

Sync Samsung Pass with Samsung Account: Verify that Samsung Pass is synced to your account and not being blocked by system settings. Go to Settings > Accounts and Backup > Samsung Cloud and ensure the necessary sync options are enabled.

You can also back up important data and consider a factory reset if issues persist.

https://www.samsung.com/ca/support/mobile-devices/back-up-and-restore-data-on-your-galaxy-phone/

https://www.samsung.com/ca/support/mobile-devices/reset-your-samsung-galaxy/

Thank you.

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