Original topic:

Voice Over on NextGen TV non-responsive

(Topic created on: 09-13-2023 07:33 PM)
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I've had a 65" QLED 8K for a couple years but just rescanned my OTAchannels and decided to switch to using the newer NextGenTV options for my primary network channels.  The picture was great and we were quite pleased bouncing back and forth between two football games, but I was surprised to run into the descriptive voice over service when watching a primetime program (America's Got Talent on NBC).  I found other comments in the community that sent me to make sure the Accessability feature was disabled in settings.  It was.  I need to watch programs incorporating this function on the regular broadcast channel until Samsung can fix this in their software. 

I also noticed the audio struggling to maintain an even balance in that program - modulating up and down slightly.  Perhaps this is a similar software issue related to the NextGenTV signal processing.  We had gone through the settings to stabilize that when the TV was new on the standard broadcast channels, but the transition to the new channel type is not seamless.  Perhaps the Red Hazard badge next to the network name is there for a reason.

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