Wifi message "Couldn't authenticate connection"

[LLLL69]

After I updated my phone, I couldn't connect to shawmobilehotspot anymore.  I get, "Couldn't authenticate connection". Does anyone know what to do to resolve this issue?

[Bluebellrose]

Dear samsung push an downgrade since your upgraded screwed things up. Had I known ir would mess up my Shaw passpoint I would have declined the update

[Rimey]

Your right! Im having the same problem after the lastest samsung update.. 

Anybody got it resolved??

[Georgine]

Hi, what is the model number of the device?

[Rimey]

S21 ultra stopped working after the last software update!!

[Georgine]

Hi, We suggest you get the device examined by the technician to get it repaired. I request you please reach out to live chat support by using the link below and they will help you with the service ticket.

Here is the link: https://www.samsung.com/ca/livechat. We are available 24/7.

[Rimey]

I actually have two devices at my home. One is s20 that i didnt upgrade and its still working for shawmobilehotspot but the second s21 ultra and it stopped working as soon as it got the upgrade as others saying too! So, its definitely the upgrade issue and maybe you guys should look into that first rather than telling people its their phone's defect.