I'm reading lots of bad posts about Samsung Care+, but I'm willing to explore my options.
I got a free Samsung Care+ with my S22 purchase, however I cannot activate the Samsung Care+ subscription, nor getting Welcome email for Samsung Care+.
I had a chat with Samsung Care+ support which says the IMEI and subscription are not registered on their system, and direct me to Samsung Online support.
Samsung Online support advise me to complete "Device Registration" on https://asurion.samsungcareplus.com.au which failed with error "Your IMEI is not matched with your enrolled IMEI. I have to transfer your issue to our Customer Support."
I then emailed my registration details to firstname.lastname@example.org together with receipt and ID for manual enrollment, however I got no response for a week now.
Did anyone know what's the proper enrollment procedure for Samsung Care+. There seems no information at all regarding this enrollment process, and we assume that our device purchased together with Samsung Care+ are automatically enrolled.
"Complain to the Telecommunications Industry Ombudsman - TIO. Be aware the TIO requires evidence of your efforts to resolve so describe your problems and actions very clearly. You could go one of two ways, advise them that you are going to the TIO or go TIO first and advise Asurion that a case has been submitted. The latter might be better because they must receive lots of threats of intention to go to the TIO without users actually doing this..If you can be bothered search Asurion in these pages and use what you find to improve your case,"
Thanks for sharing your view.
Yes I agree it is very frustrating experience, especially that Samsung Care+ is a third party service piggy back on Samsung name, it means Samsung won't care how bad their service are, and won't provide any assistance.
TIO might decline the problems as it is not related to telecommunication industry, but FairTrading might be interested if there's enough pressure.
Samsung care has a separate domain for Australia
You need to complete the form for post purchase declaration which requires 3 photos of ur receipt, back of device and your phone settings showing imei within About
I cant remember if the second registration was also required but nonetheless once finding this site its quick and simple
The issue is that the page is not linked anywhere for Australian customers
Your Samsung members app profile will update to show your status after confirmation
They wont send any email
To progress further I just put in the delivery date when I received the phone.
It seems registration just got ignored and when I tried to register again, I got error "According to our records, You have already submitted declaration form, Please proceed with the swap request."
I was on the chat with Samsung Care+ support again and they said they want to check the registration and get back to me. I haven't heard anything from them since