Original topic:

Steps not included from exercise

(Topic created on: 12-10-2021 02:24 PM)
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kprhone
Beginner Level 2
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Samsung Health

I did a walking exercise today and my steps were 1933. Those 1933 were NOT added to my daily total. The daily step count only has the steps from before and after the exercise and not tallied together with the workout steps. I'm using the Galaxy Watch4. How do I fix this? 

3 Comments
Samsung Health
Try checking your samsung health app.. I am using galaxy watch active 2, and whenever i do walking exercise i can see my steps + the steps on my walking exercise...
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Smcgarvey6
Beginner Level 2
Samsung Health

I've had the same problem today I'm beginning to think that Samsung is having an outage. 

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Valeriya
Moderator
Moderator
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Samsung Health

Hi kprhone, Please try to reset the watch and check if the issue still persists. On the Apps screen, tap (Settings) → General → Reset → Reset. Alternatively, launch the Galaxy Wearable app on your smartphone and tap Watch settings → General → Reset → Reset. Before performing the factory data reset, remember to make backup copies of all important data stored in the Watch.

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