Galaxy Smartag2 not connecting

[DeezFelipe]

Due to an issue with my Work Profile, I had to factory reset my phone (Samsung Galaxy S24+).

I had to reconfigure my Watch 6 and Buds Pro2. I tried reconnecting my Smartag2 ans it's not doing anything. I tries factory resetting it as well but didn't work. I thought by replacing the battery it would be fixed but still.

Does anybody know how to fix it?

[Helenna]

Hi DeezFelipe,

Sorry to hear that you are unable to connect the Smart Tag2 on your S24+ and appreciate your efforts in trying the necessary troubleshooting steps.

Please make sure your phone is connected to Wi-Fi or mobile data: The SmartTag2 requires an internet connection to set up. Update the SmartThings app: Having the latest version of the app ensures compatibility and bug fixes. Check Bluetooth: Make sure Bluetooth is enabled on your phone and that the SmartTag2 is within range.

https://www.samsung.com/ca/support/apps-services/connect-my-galaxy-smarttag-with-my-smartphone/

You can also try the above link and check if it helps.

Thank you.

[DeezFelipe]

Hi Helenna,
I just checked all updates ans bluetooth and it's fine☹️ still not connecting

[Helenna]

Hi DeezFelipe,

Please delete the SmartTag from the SmartThings app, which will initialize it so it can reconnect. You can then connect and register the tracker with a Samsung account.