I am having issues with my recently purchased Samsung Q90 TV and the Sonos Beam 2. This has been a known issue for you based on over 2 years of forums on this very topic. This is not even the first time I've experienced this issue personally. I shouldn't have to disconnect HDMI cables, power down devices, and do hard resets every time I want to watch TV. A firmware update to fix this problem has been promised in the past, but it obviously is still an issue.
I am a customer home builder and two of my favourite suppliers are Samsung and Sonos. You guys make great appliances and used to make great TVs. The Smart things app has ruined your TVs. It acts as a gate keeper for certain products and doesn't allow for the full integration of features. I honestly think that you haven't fixed the Samsung and Sonos Beam compatibility issue because you want customers to buy a Samsung soundbar instead. What other excuse do you have for not fixing a software issue in 2+ years? My 10 year smart less Samsung TV and Sonos Beam work great together and I've never had an issue. Every new Samsung TV I've attempted to set up with a Sonos soundbar for customers has issues with the sound. Sometimes it works fine through the TV apps, but not the cable box. Sometimes everything is working fine for months and then you plug a Nintendo Switch into the TV and everything is thrown out of wack and needs to be set up from the start again. It has gotten too frustrating to continue with my preferred home entertainment combo with customers.
I will be returning my Samsung TV and buying a Sony Bravio instead. Your willful negligence in resolving this issue has forced my hand. I will still be using your phones and fitting out my builds with your appliances, but your TVs are blacklisted in my books because of the Smart Things app.
Thank you for reaching out and sharing your experience with the Samsung Q90 TV and Sonos Beam 2 integration. We're truly sorry for the ongoing frustration this has caused — especially considering your role as a builder who has long trusted Samsung products.
We understand how important seamless connectivity is between premium devices, and while some firmware updates have introduced improvements.
Having to frequently disconnect cables, reboot devices, and reset settings is not the experience we aim to deliver. Your feedback is invaluable, and we’ve forwarded it to our SmartThings and TV firmware teams for further review.
We respect your decision and genuinely appreciate your continued support of Samsung in other areas. We hope to earn back your trust in the future with meaningful improvements.
