Original topic:

Smarttag2 not getting updated keep asking for update everytime i update it

(Topic created on: 04-10-2025 05:32 AM)
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Ja551e
Active Level 5
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Smartthings
Smarttag2 got new update , the current i have is 0.20.04 and it popup for new firmware update, the thing is that when you click to update, it do all update till 100 ,smarttag2 gets disconnected and reconnected and then again when i am in smartthings it asks to update the smarttag2 and it stays on 0.20.04 update.

I have tried my s25 ultra and then flip6 to update it, it happened with smartthings app got updated today and after updated i got this popup to update smarttag+, now idk if the issue is with new smartthings app or smarttag2 update is corrupted or whatsoever 
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2 Comments
Helenna
Moderator
Moderator
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Smartthings

Hi Ja551e,

We're sorry to hear you're experiencing issues updating your Galaxy SmartTag2. Please try the following steps and see if it helps to resolve the issue.

Clear SmartThings App Cache: Go to Settings > Apps > SmartThings > Storage > Clear cache
(You can also try clearing data if the issue persists — please note this will reset SmartThings app settings).

Reboot Both Devices: Restart your phone and remove the SmartTag2 battery (if removable), then reinsert and try again.

Unpair & Re-add the SmartTag2: In SmartThings, remove the SmartTag2 from your devices. Reset the tag (hold down the button until you hear a long beep or LED flashes). Reconnect and try the firmware update again.

Thank you.

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ZTekinKurtulus
Beginner Level 2
Smartthings

I have tried all the solutions you wrote but still no luck on updating. It does not update and ask updating again and again, also it does not update its location too ( same old route i used to get many updates usually. )

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