Some devices like smartthings Motion sensors goes offline then I have to delete device and factory reset to reinstall device Motion sensor is 3 feet from smartthings hub I add the same issue with smartthings multisensor touch wood it's been a long time since that happened multisensor is working great didn't go offline for a while I just like a better answer than reboot or factory reset sensor 2 I like to know why the option repair z-wave dosen't work to fix connection issues with for instance smartthings multisensor or smartthings Motion sensor
Hi mraby, I suggest you to contact our Smart Things support at 1-855-726-3818 or 1-800-SAMSUNG (option 5). The working hours: Monday to Saturday from 11:00 a.m. to 8:00 p.m. ET.
don't know why to call them I sent a email to Smart Things support with the log of smartthings hub and then they sent me a email telling me the same thing I don't get why can't they tell me over a email simple they have my log version of my hub the model for the smartthings Motion sensor it's so frustrating I know it's fester reboot wait on the phone then have a customer service tell you did you try to reboot. I don't know what more can they tell me i already done change your Samsung password then change your wifi password but the first one is do a reboot if they can help with all that with a email it's because they don't have a clue
eventually I will just give up reset it will finish at the same place my dad put is VHS and betamax and wait a few years until they stop making normal light switch then I will know that the technology is there all of them disappear slowly first was lightly WINK and so one not enough people like smart device so the market is not there yet but thank you for your help
