I'm using Samsung Smart TV and I often watch videos on the TV Internet, so I use it like a mouse with a smartthings' remote control cursor pad, but suddenly it's same as operating it with a regular remote control(like button control, not the cursor pad). I've tried to reconnect the device, deleted data, and cache data on both device. If there is a way to fix it please let me know or it's a bug, please resolve it ASAP.
Hi DarbyL, that's strange! We appreciate your efforts in trying all the possible troubleshooting steps.
However, the issue is still there you can try performing a soft reset on your TV. If that still does not work, you can perform a factory reset as a last resort by using the link given below.
Before you perform a reset, check to see if there is a software update available as this may resolve most of the issues.
