Original topic:

SmartThings thinking my Nest thermostat is idle every day at 0955

(Topic created on: 02-03-2022 08:58 AM)
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MikeyD88
Beginner Level 2
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Smartthings
Every day SmartThings accesses my Nest Thermostat at 0955 and ALWAYS thinks it's idle. This results in running a script that turns off a circulation pump which subsequently stops heating my house. When I look at Google Home "Home History" it says "Data accessed about your devices - Samsung SmartThings". I've created a workaround for this but any ideas how I can fix this problem?

Thanks!
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Georgine
Moderator
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Smartthings

Hi, We suggest you to check with smartThings support as we have a dedicated team who can guide you and help you to fix any smartThings inquiries. They have chat and Email support.

https://www.samsung.com/ca/support/contact/#onlinesupport

 

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