My crystal uhd 55 u8200f only a couple of months old does not turn on after pressing the power button on remote. Sometimes it takes two or three tries. Anyone else experiencing a similar issue?
We sincerely apologize for the inconvenience you are experiencing with your Crystal UHD 55U8200F television. We understand that the device does not consistently power on when using the remote control, and that multiple attempts are sometimes required. We regret the disruption this has caused and appreciate you bringing this to our attention. Please try with the below recommended Troubleshooting Steps
Check Remote Control Batteries
Replace the batteries with new ones to ensure proper signal strength.
Test the Power Button on the TV
Press the physical power button on the TV itself to confirm whether the issue is limited to the remote.
Reset the TV
Unplug the TV from the power source for at least 60 seconds, then plug it back in and try again.
Check for Obstructions
Ensure there are no objects blocking the line of sight between the remote and the TV’s sensor.
Update Software
Navigate to Settings > Support > Software Update and confirm that the TV is running the latest firmware.
Test in a Different Power Outlet
Plug the TV into another outlet to rule out power supply issues.
If the issue persists after following these steps, we recommend visiting Samsung service center for further assistance.
