PaulaJensen
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08-23-2024 11:38 PM in
Tablets
For some time, every time I turn on my Samsung Galaxy Tab A 10.1 tablet, a sems png file pops up and takes up the tablet 's internal storage space . I delete it and my tablet informs it has been deleted permanently but, it truly isn't deleted permanently. Because every time I start up my tablet or use an app, the png image with the sems extension pops up and I have to delete it. I can not understand why this png image keeps coming back when seemingly this file has no purpose or no function whatsoever????!! What if anything can I do to remove it permanently forever???? Help please 🙏!!!!! See screenshots below: 👇👇👇👇👇



When I open it via Samsung Gallery, I get this image.
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PaulaJensen
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08-24-2024 12:38 AM in
Tablets
Update: Fixed the problem. Thank you Samsung Live Chat Consultation for helping me 👍😁⭐⭐⭐⭐⭐

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08-26-2024 06:09 AM in
TabletsHi PaulaJensen,
We are glad to hear that your issue has been resolved. Please write back to us if you require any further assistance in the future.
Thank you for writing to us.
WalterChavez108
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07-10-2025 11:29 AM in
TabletsThe same thing is happened to me! 😭
