Prime video app won't play on A7 lite tablet.

[Soyeah]

I've tried uninstall, reinstall, restart tablet

Any solutions? 

[Helenna]

Hi Soyeah, Did you observe any error message?

[Soyeah]

Yeah
Got, playback _render _error
Every time I try to stream a show.
Any suggestions?

[BunnyPuffs]

You can either lower your video resolution, make sure your device is updated, disable hardware acceleration, or if none of those options work, contact Amazon Prime Customer service here: https://www.amazon.com/gp/help/customer/display.html?nodeId=508510&linkCode=ll2&tag=bingegaug-20&lin...

Hope this helps! 😊

[Helenna · Accepted solution]

Hi, Soyeah, We suggest you to disable hardware acceleration on the streaming app by following steps.

1. Launch the Settings menu of your Amazon Prime Video app.
2. Select My stuff.
3. Choose Stream & Download.
4. Look for Use hardware acceleration.
5. Disable the option. 

Please check your device is updated and see if it fixes the issue.

If it doesn't work please contact Amazon Prime Customer Service.

Thank you for your steps BunnyPuffs.

[Honeybeee]

Thanks it worked for me I have a SM-T580 Samsung tablet A.

[Soyeah]

Thanks
Problem solved .

[Helenna]

Hi, Soyeah, We are glad that your issue is solved.

please take the time to accept the comment that you find helpful as a solution by clicking on 3 dots and tap on "Accept as Solution" and help others with the same query.

Thank you.