Original topic:

Baby steps to 5k incomplete

(Topic created on: 09-11-2021 05:58 PM)
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dbista
Active Level 1
Options
Wearables
I have the same issue as in this Reddit post. With watch 4 workout it does not show completed on the phone.

7 Comments
JeanQCsimon
Active Level 7
Wearables

oh ok

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Georgine
Moderator
Moderator
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Wearables

Hi, Welcome to the Samsung Members Community Canada.

Please try to unpair and repair the watch. If the issue still persists, try resetting the watch.

Here are the steps to reset. Make sure to backup before resetting. On the Settings screen, tap General → Reset.

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dbista
Active Level 1
Wearables
I have reset my watch today. Will restart the program and see if it holds up
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dbista
Active Level 1
Wearables
Resetting and re pairing also did not work. It still shows I complete workout
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Valeriya
Moderator
Moderator
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Wearables

Hi, please check if there is any update available.

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dbista
Active Level 1
Wearables
I have updated pretty much everything. On both device as well as the phone.
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Georgine
Moderator
Moderator
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Wearables

Hi, I suggest you to get your device examined at the nearest service center. Please find the link to locate the nearest service centers. 

https://www.samsung.com/ca/support/service-center/

 

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