Buds 2 Pro Ear Infection and Samsung's Answer!

[DaniHavana]

Long story short bought buds 2 Pro together with s23 ultra, once I start using them I get eat infection, tried 3 times just to make sure, every time it goes I use them again, and same thing. They asked for pictures, invoice etc. They create a ticket, and today the answer is, go see a healthcare professional or reduce the use of the buds. Like, what do I buy them for? I just asked for a return in exchange for a credit or something. Last 14/15 months I've spent around 3k on Samsung products and their answer is reduce the use of the buds. Last time I'm buying Samsung buds, as if they were cheap!

[MoeElnono]

I had the same issue with buds 2 pro, it took almost 2 months for Samsung to agree to refund, just don't give up. I know it is frustrating.

[DaniHavana]

Thank you ! I'll insist then. 😭

[Helenna]

Hi, we are very sorry to hear about this issue from you.

We kindly request you to contact our live chat team, so that they will gather the details and escalate it to the concerned team and will help you accordingly.

Please contact our live chat team by the link given below.

 https://www.samsung.com/ca/support/contact/#contactinfo

[DaniHavana]

They said nothing to be done since it was 15 says after purchase. That's so wrong.

[Helenna]

Hi, we sincerely apologize for the inconvenience caused to you. 

Please check the direct message by following the below instructions and reply to us with the requested information. 

Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM (Direct Message).

OR

Viewing your Direct messages Inbox from your device.

1. On the Members app go to the Community tab.
2. Click on your profile picture and username.
3. Click on Direct message.

[Samsung_Qga0oRy]

Hello Samsung Community,

I want to start by saying I’ve always been a dedicated Samsung fan. I have several Samsung TVs, a Samsung laptop, Samsung monitor, watch, and buds. However, I recently encountered a frustrating issue with my new Buds Pro 3, and I feel compelled to share my experience.

Upon receiving my Buds Pro 3, I was excited to try them out. Unfortunately, I’ve faced several problems:

1. Comfort and Fit: No matter what size tips I use, I can’t get them to fit comfortably. The in-app fit test consistently shows a poor fit.
2. Health Concerns: I’ve developed itchy, flaky ears and fluid buildup. I’ve tried cleaning them with rubbing alcohol, but the issues persist.

I reached out to Samsung Support 6 days after receiving them and was told I couldn't return them because the box was already opened. This policy is particularly disappointing, especially since I’ve done some research and discovered that many others are experiencing similar problems with these earbuds. There is even a class action lawsuit for this exact issue. 

I am extremely disappointed with both the customer service and return policy. For a $300 pair of earbuds, the lack of a return or refund option for a product that doesn’t work as intended feels unjust.

Has anyone else faced similar issues or found a resolution? Any advice or solutions would be greatly appreciated.

Buyer beware if you’re considering investing in these earbuds – make sure they work for you before opening the box.

Thank you for reading, and I look forward to any insights or support from this community.

Best regards,