Original topic:

Galaxy buds2 warranty

(Topic created on: 01-11-2022 10:53 PM)
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Kirkster
Beginner Level 2
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Wearables
I just bought the galaxy buds2, while unboxing I noticed it mentioned nothing about warranty on the box, sure enough there was no "limited warranty" card in the box. I'd assume these come with a one year warranty but I can't find anything confirming that 100%. Whenever I try to register my product online I just get an error (I think it's because there is 3 SN's for each bud and the issue?)
 Anybody have any tips or information?thanks! 
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6 Comments
KanadaliPilot
Active Level 4
Wearables
I am assuming you purchased the device in retail or samsung store. You do have a one year manufacturer warranty which is limited. It doesn't cover any physical damages. However if you purchased samsung care + or other kind of warrantys covers everything.
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Valeriya
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Hi Kirkster, could you let us know the place of purchase of the galaxy buds? However, The warranty period commences upon the date of purchase by the original purchaser and continues for the following specified period of time after that date. 

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Kirkster
Beginner Level 2
Wearables
It was from purchased from the Samsung store on Amazon
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Valeriya
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Hi Kirkster, I suggest you to use the right side ear bud serial number, also I suggest you to preserve the BOS and purchase a box to claim a warranty. Samsung provides 12 months of manufacturer warranty and the device must be purchased from a Samsung authorized Canadian retailer. The device must be within 1 year from the date of purchase. The device must not have any physical/liquid damage/software modification for it to be covered by the Samsung 1 year limited parts and labor manufacturer.s warranty.

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Kirkster
Beginner Level 2
Wearables
Amazon would be an authorized retailer correct? The seller was samsung through Amazon, not a 3rd party seller through Amazon
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Valeriya
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Hi Kirkster, We suggest you to share the seller name "Sold and shipped by" on the Bill of Sale for review.

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