Overheating error Galaxy watch active 2 and shutting off

[Purelydigital]

I started getting the overheating error last week on my galaxy active 2 watch. It was working fine for a year and half. Watch is not even warm and it keeps shutting off. I did a factory reset a few time already and I still am unable to get it to work. Keeps shutting off during the tutorial.

 active 2

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[Valeriya]

Hi Purelydigital, as you have already performed a factory reset and the watch continues to heat up. We suggest you get the device examined by the technician. I request you please reach out to live chat support by using the link below and they will help you with the service ticket.  www.samsung.com/ca/livechat

Samsung is offering Door to Door service:

For In-warranty: We will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery. If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339). The health and safety of our customers, employees and partners remain our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19. Samsung will pay for the cost of shipping by FedEx from your home to the service centre and from the service back to your home. For repairs that are under the manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices. For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay the service centre directly. In certain circumstances, an inspection fee may apply for any refused repair quotations. Samsung provides 12 months of warranty from the date of purchase, physical and liquid damages are not covered under warranty.

[Purelydigital]

Thank-you for your response. I just would like to point out the irony of the warranty that doesn't cover liquid damages on a watch that is marked to be safe to swim with. Hence making the marketing misleading on the quality and use of the product.

[Zephercat]

They also say their watch will work as a stand-alone on LTE. What they don’t say is that it will overheat constantly and shut down when you run it on LTE as a stand alone. 

[Zephercat]

I have had that same issue with my active 2. When I run it on LTE as a stand-alone it constantly overheats and shuts down. I’ve sent it in three times and they’ve replaced a number of items in it but as soon as I get it back and try to run it on LTE it overheats. I’m switching back to apple because I’ve never had overheating issues with their watches on LTE.