tomjc
Beginner Level 2
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07-14-2023 04:48 PM in
Wearables
I purchased a new S23 a few weeks ago and submitted the redemption online, the portal I was emailed to track it said it was validated and reviewed then for a week no change to the status now the portal is gone and just redirects me to the Samsung homepage I haven't had any email updates and I can't find anywhere on my samsung app or when I login on a browser it says anything about the watch.
Is anyone else having a similar issue?
- Tags:
- redemption
2 Comments
SamsungClaudett e
Community Manager
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07-17-2023 02:23 PM in
WearablesHey @tomjc
Could you please contact onlinesupport@samsung.com and explain to them what happened and they will be able to help you with your issue.
Kind Regards,
SamsungClaudette
dinallila
Active Level 2
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07-29-2023 10:01 PM in
Wearables
@tomjc have you received your watch ?