Samsung galaxy active 2 WhatsApp call acceptation issue

[Bell06m]

I have recently purchased samsung galaxy active 2 44mm wifi, while configuring i found that call notification for whatsapp is comming on active 2 but unable to accept call from active 2. Message showing accept call from the phone, we can reject call from whatsapp on the gear but no call accept icon showing on screen. can any one help on this issue, is this normal or needed a software update. unable to find solution even after calling samsung customer care number. 

[Valeriya]

Hi Bell06m, Could you write back to us with the below information?

1. Is it an LTE model or a Bluetooth version?

2. What is the model number of the phone?

[Bell06m]

Dear Valeriya,

Thank you for the reply 

This is Samsung galaxy active 2 smart watch 44mm model no SM-R820 

This is a Bluetooth version.

I have connected watch with samsung galaxy s7 edge, samsung j6 plus and iphone XR all having same issue, no call receveing option with whatsapp, we can accept normal calls from the watch but not able to take calls from whatsapp only reject calls from whatsapp using the smart watch.

Regards

Bell

[Valeriya]

Hi, it is normal behavior as it works with normal calls from the watch and third-party apps are not supported.