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03-27-2024 11:29 PM in
WearablesI just got the new Samsung Galaxy 6 Classic. My issue is it is putting a burn mark on my wrist where the sensor touches. I have my watch monitor all day to monitor my activity, heart rate, stress etc...
Just wearing for a day, my wrist started burning. I took the watch off for a few days and put on some skin cream and it started to heal. What's left is a perfect circle that matches the very inner circle of the sensor.
This is very concerning to me as I wear normal watches every day and this does not happen. This seems like a laser issue with monitoring.
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03-27-2024 11:38 PM in
Wearables
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03-28-2024 03:56 AM in
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03-28-2024 11:20 AM in
WearablesHi, we are very sad to hear your unpleasant experience with the Galaxy watch. We kindly request you to contact our Live chat team by explaining the details with the link given below.
They will escalate the issue to the appropriate team on high priority.
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05-04-2024 05:39 AM in
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05-01-2025 09:31 AM in
WearablesNot only did mine burn my wrist, it shot pains up my entire arm. Took about 3 days for it to feel normal again. I was scared to wear it for months. It's been in repair for more than a month. Finally supposed to get it back. A product should not be hazardous to one's health.
