Why does the tracking of the galaxy buds basically not work?

[Marazyz]

I've lost my buds twice (don't ask) and the app was basically useless during the whole experience, the only reason I found them was luck, is there ANY way to improve this on my side or is this just bad hardware?

[Urmi]

Hi Marazyz,

We are pleased to hear that you have successfully located your Galaxy Buds. For future reference, if your buds are misplaced, you can locate them using the Galaxy Wearable app by following the steps outlined below:

1. Open the Galaxy Wearable app on your connected device

2. Note: You can also open the Samsung Find app directly. Open Settings, then tap your Samsung account name, and then tap Samsung Find 

3. Tap the Devices tab, and then swipe to and select your buds to view their location on the map.

4. From here, you can tap Ring to make your buds play a sound, or Refresh to reload the location.

Please ensure your earbuds are within Bluetooth range and powered on for this feature to function effectively. If you are facing nay issues with the app, please uninstall the app and reinstall, reconnect the buds and check.

Should you require any further assistance, please reach out to the community, we will help you further.

[Marazyz]

That's exactly what I did, the problem is just getting in range of the buds is very hard as the app is usually off by a few feet, but what ever is the problem with the tracking on the buds just doesn't exist on the smart tags. Just wanted to also say that.

[Urmi]

Thank you for confirming. Kindly proceed to raise an error report so that our team can review the case and investigate the issue accordingly. We appreciate your cooperation.

• Open the Samsung Members App

  • Ensure the app is installed on your device.

  • Launch the app and sign in with your Samsung account.

• Access the Support Section

  • Tap on the Support tab located at the bottom of the screen.

• Select 'Error Reports'

  • Choose Error Reports from the available support options.

• Describe the Issue

  • Tap the text box and provide a detailed explanation of the issue you're experiencing.

  • You may also attach screenshots, screen recordings, or logs to support your report.

• Send System Log Data

  • Ensure the option to Send system log data is enabled.

  • This helps the technical team analyze the problem more effectively.

• Submit the Report

  • Once all details are filled in, tap Send (usually represented by an arrow icon in the top right corner).