How do I redeem

[Didds]

Ok so me and my partner bought the smasung s22plus and we received our redemption codes to claim a gift (like pods,charging dock) I have the emails with the codes but I cant work out where I'm supposed to put these codes in. I tried samsung redemption portal but it won't work. Need advice on what I'm to do

[shannin]

How do you track a redemption

[SamsungLaura]

Hi @shannin, you can check the application status by logging into your account on the redemption portal. Once the device has been shipped, you will receive a tracking link.

[dolphins]

I can't redeem my gift

[SamsungLaura]

Hi @dophins, could you clarify what issues you've been having with our redemption site so that I may look into this?

https://www.samsung.com/au/shop-gift/ 

[Tracey303]

Hi. I have already bought the S22 Ultra and am trying to redeem my gift. All I can find is redemption of preorders but I have already paid and collected. Can someone help please. Regards Tracey.

[SamsungLaura]

Hi @Tracey303, redemptions are available for users who purchased the before 11:59 PM AEST 3rd March 2022. 

To claim your gift, visit the link below:

https://www.samsung.com/au/shop-gift/ 

[dolphins]

I didn't get the promo code

[Members_IBrgzcB]

I have submitted my redemption and nothing!! Got an email saying it was submitted and since then have heard nothing at all. The link they sent me doesn't work so that is usless.

Tried emailing, phoning and chat online but seems no one can help me! The service is terrible from Samsung.

So no promo code and no tablet.