I work in cellphone sales and this has happened to quite a few of my clients. 90% of them turn back on with holding power and volume. This time around for 2 of them, it was a no go. We charged them, and I held the buttons for what seemed like a lifetime.
Really the only reason I can think of that an update would prevent a phone from starting, is if the update was corrupt or didn't install completely. That's why I asked if your phone did boot normally after the update?
Hi TracyT, Please make sure that you are using the original Samsung charger to charge your device. Samsung always recommends to use the original accessories to get a better experience from the device.
Important: Remember to NOT use any other device charger or third-party chargers because they can hinder charging and cause battery issues. The Samsung factory charger is required to properly charge the phone.
1. Verify the components. • Verify that the device, charger, and USB cable have no physical or liquid damage. • Check the USB connections for corrosion and bent pins. • If your device has a non-removable battery, inspect the Liquid Damage Indicator (LDI) sticker in the SIM card tray slot. The LDI indicators should be solid white or white with visible pink or purple Xs. If your device has been exposed to moisture, the LDI will be solid pink, purple, or red. • If your device has a removable battery, inspect the Liquid Damage Indicator (LDI) sticker in the battery/battery tray. The LDI indicators should be solid white or white with visible pink or purple Xs. If your device has been exposed to moisture, the LDI will be solid pink, purple, or red. • The USB cable should be secured firmly in the charging port with very little mobility.
2. Force the phone to reboot. Press and hold the Volume Down and Power key for 1 to 2 minutes to perform a forced reboot or soft reset. You need to tap the above two buttons at the same time for up to 1-2 minutes.
3. Charge the phone. Charge your device using the factory travel charger that it came with for at least 1 hour. The battery charging indicator may take up to 10 minutes to appear on the phone screen.
4. Power on the phone. Disconnect the phone from the charger, and then attempt to turn it on by pressing and holding the Power key for 15-20 seconds. • If the device turns on, the device needs to be charged. Turn off the device and reconnect it to the factory travel charger until it is fully charged. • If the device fails to turn on after performing the troubleshooting steps above, the device needs service.
5. Test the device with another charger. If possible, test to see if your phone works with an alternate Samsung charger.
If the phone does not charge after performing the troubleshooting steps above, your device needs to be get examined by the authorized service technician. Please contact the live chat support to text WECARE to (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange the pick-up service and delivery if repair is required and will clean your product prior to delivery. If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339). The health and safety of our customers, employees and partners remain our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19. Samsung will pay for the cost of shipping by FedEx from your home to the service center and from the service back to your home. For repairs that are under the manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices.
I was having the same issue with a Samsung A71 and holding the power button and volume down for 2-3 min made it turn back ON. At first i tough the phone was completely **bleep** but i'm happy it worked.
