Hi, just to confirm. Have you tried clear cache, clear data and camera reset on your device.
Open the Camera app >> tap Settings or Gear icon located on the upper-left corner >> tap Reset settings >> tap Reset to confirm. Go to settings >> tap on apps >> click on storage >> then tap on clear cache and clear data.
Also run diagnostics on Samsung members app. Open Samsung Members >> Tap on Diagnostics >> Tap on Test hardware >> Tap on camera to check and optimize the performance.
Also, we request you to generate error reports by following the below steps:
Tap and hold on samsung Members Icon and tap on Error report >> select the category from the below >> Describe the issue and check the option "send system log data" then send.
Hi, if you are still having the issue after performing all the steps, we suggest you to try backup and factory reset.
We kindly request you to access the given link below and follow the given steps.
For backup your data .
https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/ For Factory data reset .