Original topic:

Failed to download attachment multimedia message

(Topic created on: 09-30-2021 08:54 PM)
silvergirl2204
Beginner Level 2
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Galaxy A
I get text message from strange numbers saying download attachment. After I delete the text I still get a pop up saying failed to download multimedia attachment .  How do stop those notifications even after the text has been deleted.? I have samsung galaxy A51
5 Comments
Georgine
Moderator
Moderator
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Galaxy A

Hi, Could you share the screenshot of the issue to assist you better?

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silvergirl2204
Beginner Level 2
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Galaxy A
Here's picScreenshot_20210930-204842_Smart Tutor_1720.jpg
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Georgine
Moderator
Moderator
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Galaxy A

Hi, Does it happen with all contacts or any specific contact?

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silvergirl2204
Beginner Level 2
Options
Galaxy A
I get a text from a + number it looks like a picture to download..but I don't open it because it looks like scam. I just delete the text and even after it's been deleted I get this little Grey box
Screenshot_20211005-221426_Gallery_1734.jpg
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Georgine
Moderator
Moderator
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Galaxy A

Hi, we suggest you to perform a clear cache and data.

To clear cache and data, go to Settings, swipe to, and touch Apps. Swipe to and touch the message app.
Touch Storage, and then touch Clear cache and clear data.

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