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Original topic:

Galaxy A12 restarts automatically during calls

(Topic created on: 03-13-2024 08:39 AM)
872 Views
Blezie
Active Level 1
Options
Galaxy A
When I'm making a call on messenger and I turn off my phone to save battery, it keeps restarting on its own. I tried not turning it off during calls and it didn't restart. Can anyone help me how to fix it?
6 Comments
SamTech33
Active Level 3
Galaxy A
Try to clean phone app data. Go to Settings, then Apps, search for Phone app, select Storage and Clear Data to erase call logs.
SamTech33
Active Level 3
Galaxy A
Turn on battery saver mode or allow Messenger app to run in battery saver mode.
Blezie
Active Level 1
Galaxy A
it didn't work, but thanks!
0 Likes
TeamGalaxyDD
Moderator
Moderator
Options
Galaxy A

Hey Blezie,

Does your phone restart in the middle of the call? It may be an app problem rather than a device problem. Some third-party apps have been known to cause random / constant reboots to devices, but the exact cause is still not known. 

Please try clearing your app cache or reinstalling the Messenger app altogether to see if this fixes the problem. You can also try running your device in Safe Mode by accessing the recovery menu upon bootup.

Let me know if this helps. 

Blezie
Active Level 1
Galaxy A
it didn't work :(
0 Likes
SonnyCalooy
Active Level 8
Galaxy A
Ouch baka battery na may sira, mahina na ang battery