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Original topic:

Latest update corrupted mobile network connectivity

(Topic created on: 11-18-2024 11:46 PM)
277 Views
LukaH
Beginner Level 2
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‎11-18-2024 11:46 PM in 

Galaxy A

Hi, after installing the latest update:

One UI version: 6.1
Android version: 14
Version: A528BXXU9GXJ5 / A528BOXM9GXJ5 / A528BXXU9GXJ3
Size: 726.66 MB
Security patch level: October 1, 2024

my mobile network no longer works. When going to Settings > Mobile networks > Network operators, trying to disable the check Select automatically is not possible: it re-enables when I disable it. Checking the android logcat, I caught the following:

11-19 08:07:30.649	29458	29458	com.samsung.android.app.telephonyui	I	NetworkScanHelper	createNetworkScanRequest() / add NR
11-19 08:07:30.650	2406	2406	com.android.phone	D	ScanRequestTracker	Received Event :1
11-19 08:07:30.651	2406	2406	com.android.phone	D	ScanRequestTracker	Received Event :2
11-19 08:07:30.651	2406	2406	com.android.phone	E	ScanRequestTracker	NetworkScanResult: Empty result
11-19 08:07:30.651	2406	2406	com.android.phone	E	ScanRequestTracker	commandExceptionErrorToScanError: REQUEST_NOT_SUPPORTED
11-19 08:07:30.652	29458	29524	com.samsung.android.app.telephonyui	I	NetworkScanHelper	<< requestNetworkScan() / *** = 4
11-19 08:07:30.654	29458	29458	com.samsung.android.app.telephonyui	I	AlarmManagerUtils	getRegisterAlarmManager : register_allow_data_dialog_retry_to_alarm_manager = false
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException	from(4)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException	java.lang.IllegalArgumentException: No enum constant com.samsung.android.app.telephonyui.utils.sepwrapper.CommandException.a.4
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at java.lang.Enum.valueOf(Enum.java:300)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at com.samsung.android.app.telephonyui.utils.sepwrapper.CommandException$a.valueOf(CommandException.java:3)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at com.samsung.android.app.telephonyui.utils.sepwrapper.CommandException.from(CommandException.java:5)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at com.samsung.android.app.telephonyui.netsettings.api.NetSettingsCommandException.from(NetSettingsCommandException.java:3)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at u3.n$a$b.f(OperatorInfoRepository.java:9)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at u3.n$a$b.b(OperatorInfoRepository.java:1)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at u3.o.a(R8$$SyntheticClass:5)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at e6.c$a.i(Workers.java:16)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at e6.c$a.a(Workers.java:1)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at e6.b.run(R8$$SyntheticClass:9)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at android.os.Handler.handleCallback(Handler.java:958)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at android.os.Handler.dispatchMessage(Handler.java:99)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at android.os.Looper.loopOnce(Looper.java:230)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at android.os.Looper.loop(Looper.java:319)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at android.app.ActivityThread.main(ActivityThread.java:8919)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at java.lang.reflect.Method.invoke(Native Method)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:578)
11-19 08:07:30.658	29458	29458	com.samsung.android.app.telephonyui	E	CommandException		at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1103)

 

I also received "Phone has stopped working" a couple of times.

I believe I've tried everything:

  • reset network settings
  • safe mode
  • checking with another SIM card (doesn't work either)
  • checked own SIM card with another phone (works)
  • re-enter APN settings
  • factory reset
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2 Comments
RedDogRabbit
Expert Level 5
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‎11-19-2024 03:17 AM in 

Galaxy A

This is Samsung Members Canada, your device is not a Canadian device. 

If you are in Canada, it seems that you purchased it from Amazon, Ebay or a private sale. 

If Samsung released any update that broke connectivity, you would see hundreds / thousands of posts reporting the same issue. 

Where are you located? 

Helenna
Moderator
Moderator
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‎11-19-2024 06:07 AM in 

Galaxy A

Hi LukaH,

We are sorry to hear that after the update your'e facing this issue with your device and appreciate your efforts in trying all the possible troubleshooting steps.

We would like to inform that this is Samsung Members Canada community. 

Can you please tell us where did you purchase the device?

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