Problem in SAMSUNG A71

[Andreaa71]

Anyone else with problems in Samsung A71? I bought it las week, and when I'm at home with my network wifi, internet is not working good. For example if I'm in google or facebook and I want to open a new link, dosn't work. My husband in my way with her Iphone 5 it's ok and if I turn my network to the data mobile, then work... 

Don't have any sense... I tried doing reset, etc. Also they gave me another phone A71 in case, but the problem it's not fix. 

Someone knows why is that? Thanks you

[Halston]

Hi Andreaa71,
If you're experiencing Wi-Fi connectivity issues on your Galaxy device, your first option is to power cycle the phone. This can be done by turning off the device and turning it back on.
When connecting make sure the devices are within 10-15 meters from each other.
If the problem persists, reset all the network settings to their defaults, Settings >> General management >>Reset>> Reset network settings>> Reset settings.
This will reset all network settings, including those for Wi-Fi, Mobile Data, Bluetooth.
If the issue persists, please check with different wifi networks to diagnose the issue exactly.

[Andreaa71]

I did all of this... but the problem persist.

[Tallman]

In my point of view, if 2nd A71 still having the same issue. I would try reboot your home router. (Power off, wait for 10 seconds and then power on again). Sometimes router may causing the problems.

[Andreaa71]

i did it... but still the same..

[keagan]

Hi Andreaa71, I suggest you please perform a factory reset on your device and check if the issue got resolved.

[Andreaa71]

a reset from everything? the phone have less than one week... and it's the second one with this problem...

[Halston]

Hi Andreaa71,
Please follow the below steps on your phone and check if it works.
Sometimes you may have multiple apps installed on your Android device that may be set as the default application for a certain file or data type. Maybe you have installed multiple media players or web browsers. The fact is, only one app can be the default app that opens up when you launch a file type or protocol on your device. If none has been set, you will instantly get an action prompt where you are asked to select the app you want to open your selection with.
Go to Settings> Select Apps> Tap at option menu (Three dots on right top corner)> Select Default apps> Check your default Browser app. For this example, Samsung Internet Browser is the default browser. Change the browser to Google or Google chrome.

[thebigguy86]

try to do any software updates