Original topic:

Samsung Health can't setup

(Topic created on: 07-19-2020 09:27 AM)
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franky7103
Beginner Level 2
Options
Galaxy A

Hi, I'm trying to setup my Samsung Health app, but I can't.  It always says : "Can't set up the app" "This service is temporarily unavailable. Try again later. (0x07#-16)"

 

I already tried:

-Clearing the cache

-Restarting the phone

-Reinstalling the app

-Everything is up to date

-Wipe cache partition

-My device is not rooted

 

I don't know what to do now...

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20 Comments
keagan
Moderator
Moderator
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Galaxy A

Hi Samsung_E680UuR, Are you sure that your mobile phone is not rooted? What is the model number of your device, android version and baseband version?

Please verify and get back to us with the information.

 

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franky7103
Beginner Level 2
Galaxy A
Yes, I am sure. model : SM-A705W, android 10, baseband : A705WVLU3BTF2
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keagan
Moderator
Moderator
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Galaxy A

Hi Samsung_E680UuR, Thanks for the information.

Try clearing data for the Samsung Health application and check if that works. Third-party apps can sometimes cause other apps to fail or crash. To check if a downloaded app is to blame, try to restart the phone to safe mode. Please try and get back to us with the results.

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franky7103
Beginner Level 2
Galaxy A
clearing the data doesn't work and I can't open the app in safe mode, it's in grey...
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keagan
Moderator
Moderator
Options
Galaxy A

Hi franky7103, Sorry for not mentioning this before. Please follow the below instructions

To enter Safe mode :
1-Turn the device off by holding the Power button until the option to Power Off appears on the screen. Tap Power off .
2-Press and Hold the Power and the Volume Down buttons at the same time, to turn the device on.
Note : The Power key is on the right hand side of most Samsung phones, and the Volume Down will usually be on the left hand side.
3-When you see the Samsung logo appear on the screen, you can let go of the Power button while the device boots up. Make sure to keep holding the Volume Down button.
4-You will now be able to see Safe Mode down the near the bottom left of the screen.

 

To exit safe mode :
There are 3 different ways to exit Safe Mode - all of them require the device to restart completely.
1-Hold Volume Down and Power for at least 5 seconds to force the device to restart.
2-Hold the Power button on the right hand side and select Restart on the screen.
3-Swipe down from the top of the screen to access the Notification panel. Select the notification Safe Mode is on and tap Turn Off on the prompt to restart the device.

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franky7103
Beginner Level 2
Galaxy A
as I told you, when I use the safe mode, I can't open the app, it's in grey and it says that I can't open downloaded app in safe mode
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keagan
Moderator
Moderator
Options
Galaxy A

Hi franky7130,

Thanks for trying.

Please use the link to generate the error report from Samsung Members app so that our team can review the Log Files and will get back to you.

In step 5, please select "Application" category.

In step 6, Please check "send the system log data".

https://www.samsung.com/ca/support/mobile-devices/samsung-members-how-to-submit-an-error-report/

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Galaxy A

Did you ever get this fixed?

I've tried all the same things as you (even the safe part where the Health app is grey) and nothing works!

TIA

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franky7103
Beginner Level 2
Galaxy A
unfortunately no... I used Google fit instead (even if I prefer Samsung health)
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