Original topic:

Saving pics with .heic extension instead of jpg or png

(Topic created on: 06-16-2022 11:52 AM)
Loopygram
Beginner Level 3
Options
Galaxy A

My Galaxy A52 5G has recently started saving my pics with the .heic extension.  Can somebody tell me how or if it can be corrected.  I have sent pics to a couple of people in the last couple of days and they couldn't open them because of that extension.  Why is this happening?

Thank you 

2 Comments
Tallman
Options
Galaxy A

First check:

 

Open Camera -> Settings -> Picture formats

Do you have High efficiency pictures enabled? If yes, try turn it off.

0 Likes
Axton
Moderator
Moderator
Options
Galaxy A

Hi Loopygram, please try the steps provided by Tallman and keep us posted if it worked for you. Thank you Tallman.

0 Likes