Original topic:

Saving pics with .heic extension instead of jpg or png

(Topic created on: 06-16-2022 07:22 AM)
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Loopygram
Beginner Level 3
Options
Galaxy A

My Galaxy A52 5G has recently started saving my pics with the .heic extension.  Can somebody tell me how or if it can be corrected.  I have sent pics to a couple of people in the last couple of days and they couldn't open them because of that extension.  Why is this happening?

Thank you 

3 Comments
Galaxy A

First check:

 

Open Camera -> Settings -> Picture formats

Do you have High efficiency pictures enabled? If yes, try turn it off.

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Axton
Moderator
Moderator
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Galaxy A

Hi Loopygram, please try the steps provided by Tallman and keep us posted if it worked for you. Thank you Tallman.

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DrTobiasFunke
Beginner Level 2
Galaxy A
This did not work for me. It is turned off and still storing photos in HEIC. I need to turn this off. Any ideas?
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