My Samsung S7 touchscreen has always been very responsive.
My Samsung A20 touchscreen is not always responsive, and sometimes I need to touch the same icon twice.
Is it just because the CPU is slow and busy to process touchscreen requests?
Or is it the intended behavior of the user interface?
What can I do to make A20 more responsive?
I do not use a screen protector. I have the latest stock firmware, security patch Feb.1, 2021 and just a few apps installed. Android 10. One UI version 2.0.
Samsung Members app hardware test does not detect any problem. Wiping cache does make any difference.
If A20 is not good in that respect, what Samsung budget series/models are as responsive as "S"?
Hi, The following might be the reasons: The touch screen may malfunction in humid conditions or when exposed to water. Restart your device to clear any temporary software bugs. Ensure that your device software is updated to the latest version. If you are still having trouble with your device after removing screen protectors and optional accessories, please contact a Samsung Service Center. We suggest you get the device examined by the technician to get it repaired. I request you please reach out to live chat support by using the link below and they will help you with the service ticket. Please make sure you keep the pictures and BOS(Bill Of Sale) handy for review. www.samsung.com/ca/livechat Samsung is offering Door to Door service: For In-warranty: We will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT, or text WECARE (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery. If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339). The health and safety of our customers, employees, and partners remain our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19. Samsung will pay for the cost of shipping by FedEx from your home to the service center and from the service back to your home. For repairs that are under the manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices. For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay the service center directly. In certain circumstances, an inspection fee may apply for any refused repair quotations.
