Original topic:

Tried to get help via chat

(Topic created on: 05-09-2023 05:43 PM)
343 Views
JenFrYrEyesOnly
Active Level 4
Options
Galaxy A

I tried to get warranty info via chat - they wanted a lot of time and dud not provide warranty details. 

Samsung you need to stop that from happening to customers. 

I called they could not hear me - I called using data. 

This is not good at all. 

 

Jen 

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6 REPLIES 6
electromanjim
Active Level 6
Galaxy A
Hi there try this link and see if this is what your looking for.

Top section will direct you to there warranty for phones

https://www.samsung.com/ca/support/warranty/

Here is the link if you have samsung care+

https://www.samsung.com/ca/offer/samsung-care-plus/


Hope, this helps

Cheers
Galaxy A

Thank you for your help. 

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electromanjim
Active Level 6
Galaxy A
You are most welcomed
Helenna
Moderator
Moderator
Options
Galaxy A

Hi, we are sorry to hear about the experience you had with the Live chat.

Please visit the above link provided by electromanjim to know about the warranty information on your device and click on the Register your product.

So that, we can help you as quickly and efficiently as possible.

Thank you electromanjim for providing the information.

Galaxy A

I screen shot the warranty info there - but I thought there was more detail. Thank you for your help - have a nice evening or night. 

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electromanjim
Active Level 6
Galaxy A
You as well
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