Original topic:

Bios issue.

(Topic created on: 11-11-2025 07:58 PM)
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AM3644
Active Level 3
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Galaxy Books
Does anyone else having bios issue with book 4 edge ? 

This has happened twice with my laptop. And samsung is providing *** service. 
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Urmi
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Galaxy Books

Hi AM3644,

We’re sorry to hear that you are experiencing a BIOS-related issue with your Book4 Edge. To assist you more effectively, could you please provide further details regarding the specific problem you are encountering with the BIOS? This will help us guide you toward an appropriate solution.

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AM3644
Active Level 3
Galaxy Books
It's not letting me do anything like installing windows or factory reset
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Urmi
Moderator
Moderator
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Galaxy Books

Thank you for your response. As your Galaxy Book4 Edge BIOS is restricting access to Windows installation or factory reset options, we recommend attempting to enter Safe Mode by pressing the F10 key during startup. Alternatively, you may consider using manual recovery tools to restore system functionality.

  1. Force Safe Mode Access

    • Repeatedly press F10 during boot.

  2. Factory Reset via Windows Tools

    • If you can boot into Windows, go to Settings > System > Recovery > Reset this PC.

    • Choose “Remove everything” for a full reset.

  3. Create Bootable USB with ARM Drivers

    • Use another PC to create a bootable USB with Windows for ARM.

  4. Check for BIOS Update

If none of these steps work, consider contacting Samsung Support or visiting a service center. So that our service technician will physically examine the device and help you further.

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