Galaxy book 4 edge.

[AM3644]

Hi

Can anybody help me with my book 4 edge it keeps showing windows didn't load properly. This has happened twice in 30 days. How i can talk to samsung help please.

[Helenna]

Hi AM3644,

We are very sorry to see this issue from you. Please try these troubleshooting steps and check if they might help to resolve the issue:

Automatic Repair: When the error occurs, select Advanced options from the "Windows didn’t load properly" screen.

Choose Troubleshoot > Advanced options > Startup Repair. Follow the on-screen instructions to let Windows attempt to fix the issue.

Check for Corrupt System Files: Once Windows is running, open Command Prompt as an administrator and type:sfc/scannow
This command will scan for and fix any corrupted system files.

Update Drivers & Windows: Go to Settings > Windows Update and check for updates.

Update your device drivers, especially for critical components like the BIOS and chipset, through Device Manager or Samsung's Update software.

Restore to a Previous State: Use System Restore if the issue started after a recent update or installation. Go to Control Panel > Recovery > Open System Restore and choose a restore point from before the issues began.

Thank you.

[Anderson199214]

Run the command prompt: chkdsk/r that command will run the entire disk in the computer it will scan & fix the issues 😀

Found in the drive

[AM3644]

I contacted Microsoft he did scanned it and deleted corrupted files but still after that it happened again