Resolved! Solved

Original topic:

Samsung book 2 360 will not start or shutdown (status Led is purple)

(Topic created on: 05-09-2022 05:32 PM)
OvergeefDave
Active Level 1
Options
Galaxy Books

I was using my Samsung book 2 360 when my screen turned off. At that moment I still had about 80% battery left.

Also my keyboard light is off.

I have the impression that my status led is purple (though that colour is not mentioned in the manual).

Tried to force shutdown by holding the power button but that does nothing (I assume that samsung laptops are like other laptops I know where holding the power button forces a shutdown).

Atm the laptop is charging my tablet as I hope draining the battery will eventually shutdown the laptop.

Am I missing something?

1 Solution


Accepted Solutions
Solution
Helenna
Moderator
Moderator
Options
Galaxy Books

Hi, if the notebook doesn't turn ON even after the battery is drained out completely and doesn't respond to power button even after you charge the notebook, we suggest you to contact live chat support by the given link.

So that they can file a service ticket and help you with service option. https://www.samsung.com/ca/support/contact/#onlinesupport

View solution in context

0 Likes
10 Comments
ABSH
Active Level 3
Options
Galaxy Books
Try shutting it down again but hold the power button for longer.
0 Likes
OvergeefDave
Active Level 1
Options
Galaxy Books

Holded down the power button for 1 minute now, still no reboot.

0 Likes
ABSH
Active Level 3
Options
Galaxy Books
When you plug in the charger does it show the led light to indicate that it's charging
0 Likes
OvergeefDave
Active Level 1
Options
Galaxy Books

Yes, but it is also red when not plugged in.

0 Likes
ABSH
Active Level 3
Options
Galaxy Books
Leave the charger in until the led inacator is green then try holding the power button.
0 Likes
OvergeefDave
Active Level 1
Options
Galaxy Books

I will let it charge and see what happens.

Will come back with the results tomorrow.

Thx for the help in advance.

0 Likes
ABSH
Active Level 3
Options
Galaxy Books
Your welcome hope it works
0 Likes
Solution
Helenna
Moderator
Moderator
Options
Galaxy Books

Hi, if the notebook doesn't turn ON even after the battery is drained out completely and doesn't respond to power button even after you charge the notebook, we suggest you to contact live chat support by the given link.

So that they can file a service ticket and help you with service option. https://www.samsung.com/ca/support/contact/#onlinesupport

0 Likes
OvergeefDave
Active Level 1
Options
Galaxy Books

Draining and then full charge solved the problem.

I hope it is a one time experience  😁

0 Likes