Original topic:

screen issue on my Galaxy Book4 Edge for no reason

(Topic created on: 11-20-2024 07:08 PM)
410 Views
Members_FBMrrq7
Beginner Level 2
Options
Galaxy Books

I bought this laptop 5 months ago,  yesterday I suddenly noticed there's a c rack acrossing the screen for no reasons, I didn't drop it or put some pressure on the screen. So far I can't feel the c rack when I touch it, it's smooth as if it's not there. after did some research, this seems to be a known issue as many people had similar experience. Unfortunately, it's not covered by manufacturer's warranty after spoke to customer service.

This is my first Samsung laptop, I bought it for around $1100,  it's a good deal, but for its quality, I"m very disappointed. 

0 Likes
1 Comment
Helenna
Moderator
Moderator
Options
Galaxy Books

Hi Members_FBMrrq7,

Sorry to hear this experience from you on your laptop and certainly understand how disappointing that must be for you.

Unfortunately, any form of physical, accidental or cosmetic damages are not covered under Samsung warranty.

However, please get it examined by the Samsung Authorized service technician they might help you to fix it.

https://www.samsung.com/ca/support/service-center/

Thank you.

0 Likes